CA Home Care License # 364700124

Terms & Conditions

These terms & conditions govern the use of our non-medical home care services provided by Bastion Home Care Inc. Please read these terms carefully, as they outline the rights and responsibilities of clients and our organization.

Services Offered

Bastion Home Care Inc. provides a range of non-medical home care services, including but not limited to bathing, dressing, companionship, incontinence care, meal preparation, and transportation. The specific services to be provided will be outlined in a personalized care plan tailored to each client’s needs.

Client Responsibilities

Clients are expected to:

  • Provide accurate and complete information about their needs and preferences to facilitate the development of an appropriate care plan.
  • Treat our staff with respect and dignity.
  • Notify Bastion Home Care Inc. promptly of any changes in their condition or needs.
  • Comply with any payment arrangements as specified.

Privacy and Data Handling

The privacy of our clients is of utmost importance. Please refer to our privacy policy for details on how we collect, use, and protect your personal information.

Staffing and Personnel

Bastion Home Care Inc. is committed to employing qualified and professional staff members who have undergone background checks and appropriate training. Clients can expect to receive care from staff members who meet our high standards of quality.

Cancellations and Changes

Clients may request changes to their care plan or schedule, subject to availability and reasonable notice. Cancellation policies will be outlined in the client’s agreement with Bastion Home Care Inc.

Termination of Services

Bastion Home Care Inc. reserves the right to terminate services in cases of non-payment, violation of these terms & conditions, or circumstances that prevent us from providing care safely and effectively. Clients will be informed of such decisions in advance when possible.

Complaints and Concerns

Clients are encouraged to communicate any concerns or complaints promptly. Bastion Home Care Inc. will make every effort to address and resolve issues in a timely and appropriate manner.

Changes to Terms & Conditions

These terms & conditions may be updated periodically to reflect changes in our services or legal requirements. Clients will be notified of any changes.

Governing Law

These terms & conditions are governed by and construed as per the laws of the Central District of California. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the Central District of California.

By using the services of Bastion Home Care Inc., clients acknowledge and agree to these terms & conditions. If you have any questions or concerns, please contact us. Your use of our services is contingent upon your acceptance of these terms & conditions. We are committed to providing compassionate and high-quality care and appreciate your trust in our organization.

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